Mr A & Mr N Samways Trading as
Samways Cycles/Ukcyclestore.com
20-22 Ashbourne Road, Derby, DE22 3DR ( England )
Phone: (+44) 0800 294 8096
Fax: (+44) 01332 298593

V.A.T Number: GB 125 6891 51

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@ukcyclestore.com

Making a purchase could not be easier. Just browse our on-line Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, select the postage method suited to what you are buying and according to the area in which you live (must be delivered to cardholders registered address). You then need to click on 'checkout' button and you will be asked for a few details that we need to be able to satisfy the order. We accept major credit cards: Visa, MasterCard, Maestro.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet.

Once you have placed an order you will receive conformation of your order in the form of an email including information about the Distance Selling Regulations, Returns, Faulty Goods and Guarantees.

Ownership

The goods remain the sole property of Samways Cycles until full payment has been received by us at which time title passes to you. You will be responsible for the care of the goods once you have recived delivery of them.

We endeavour to fulfil U.K orders within 7 working days of receipt of your order. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email or by phone. In the event of any shortage, mis delivery or other discrepancy the customer is required to notify Samways Cycles, in writing as soon as practicable. If you cannot do this within 7 days please contact us before that time elapses to agree an extension of time. Customers should try to retain all packaging in the event of a claim or return within the terms of this agreement.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders made from within the UK, 15% VAT is included.

We do not see your credit card details as this is handled by Secure Trading on their secure servers.  They carry out various checks on the card as well as operating 3D Secure which is a further step forward in preventing credit / debit card fraud.

Distance Selling Act

You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Samways Cycles by letter or fax giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Samways Cycles at your own cost. Returned items must be adequately packaged for return by post. It is your responsibility to ensure returned goods are fully insured. All returned goods must be as new and without having been installed or used, where you are not cancelling because the goods are defective. If you are cancelling because they are defective then use must only have been sufficient to establish the defect. It would be appreciated if you would also return all internal packaging, manuals and protective bags, however small. Samways Cycles cannot take responsibility for goods that are damaged or lost whilst being returned. Samways Cycles will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, Samways Cycles may charge you a sum not exceeding the direct costs of recovering the goods. The goods must be returned to Samways Cycles, 20-22 Ashbourne Road, Derby, DE22 3DR.

Exceptions to the Distance Selling Act

You do not have the right to cancel the contract under the Distance Selling Act if the order is for computer software DVD's CD's or audio or video tapes which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.

All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. Customers are reminded to complete all warranty cards/documents upon receipt of goods where appropriate. If you are not completely satisfied with your purchase, you can return it within 28 days of receipt. See Returns Policy for more details of returning goods.

The customer confirms that they shall comply with any or all rules relating to installation of the product, if you cannot understand the instructions or you feel any part is missing or ambiguous then you should telephone us for assistance. We will contest any loss or personal injury which results from forced, misdirected, inappropriate or unqualified installation.

Should you have a complaint against Samways Cycles for whatever reason please do not hesitate to email us at sales@ukcyclestore.com. Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Samways Cylces will endeavor to respond to any form of complaint within five working days from receiving your email..

Faulty Goods

Where goods purchased are alleged to be defective, the customer is required to inform Samways Cycles in the form of a phone call explaining the problem. You must produce proof of purchase when returning goods and would be well advised to include a letter detailing the problem so as to avoid misunderstanding. If the goods are defective your return costs will be refunded. Please return such goods to Samways Cycles to inspect which will both allow us to discuss the problem with you and decide on a mutual remedy and allow manufacturers to undertake inspections so as to allow production methods to be modified. Parts modified or adapted by the customer shall not be warranted by the manufacturer nor be liable for any failures as a result of the modification.

Returns Policy

If you are not completely satisfied with your purchase, you can return it within 28 days of receipt of goods. You will be responsible for returning the goods to Samways Cycles and at your own cost. Returned items must be packaged and must be adequate for return by post. It is your responsibility to ensure returned goods are fully insured. All returned goods must be as new and without having been installed or used, including all internal packaging, manuals and protective bags, however small. Samways Cycles cannot take responsibility for goods that are damaged or lost whilst being returned. Samways Cycles will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, Samways Cycles may charge you a sum not exceeding the direct costs of recovering the goods. The goods must be returned to Samways Cycles, 20-22 Ashbourne Road, Derby, DE22 3DR. This is complementary to your statutory rights.

We can be contacted by email at sales@ukcyclestore, or telephone 0800 294 8096 ( International +44 phone without first zero ), 01332 368849 or fax us on 01332 298593 or write to the following address Samways 20-22 Ashbourne Road, Derby, DE22 3DR, England..

Website Functionality

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not disclose customers information to third parties. The type of information we will collect about you includes your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Cookies are used on this site, but only to keep track patterns of behavior and to maintain the contents of your shopping cart. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

This does not affect your statutory rights as a consumer

Accuracy

Despite best endeavours it may be that some prices stated on our site are incorrect. For this reason prices shown are an “invitation to treat”, that is that you offer to buy the goods at the price stated. We then accept the order at that price when we send you the confirmation email.